FAQ
What payment methods do you accept?
We accept Visa, MasterCard, American Express. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. All pricing is listed in USD
Do you charge sales tax?
We are required to collect sales tax for orders shipping to Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming
How much does shipping cost?
We offer free ground shipping on orders over $75, after discounts and prior to sales tax, shipping to the continental U.S. Shipping rates for orders under $75 will be calculated based on the order total and the destination address
When can I expect my order to arrive?
Most orders will be processed and shipped in 2-10 business days
If you have questions regarding your order or we can help in any way, please contact us at hello@primrosia.com and a member of our team will get back to you shortly
Do you offer international shipping?
At this time, we are only able to ship to the United States and US Territories
Can I cancel or modify my order?
Once an order is placed, it is unable to be canceled or modified
What should I do if my package is lost?
If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:
1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or FedEx facility.
3. Contact our team at hello@primrosia.com and include your order number.
Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered
Please note, Primrosia Pty Ltd is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout
What is your return policy?
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Regardless of the date an order is placed, if the original form of payment has expired at the time a refund for a return is processed, a store credit will be issued and a refund will not be provided.
Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.
If a return exception is made for an order past 30 days, a store credit will be issued and a refund will not be provided